Shipping Policy

Last updated: 26.03.25

At Haverkate-Art, we take great care in handling and delivering each piece of art. Whether you are purchasing an Original, a Limited Edition, or a curated piece of Merchandise, our goal is to ensure that your order arrives safely, securely, and on time.

1. Shipping Regions

We ship worldwide from Switzerland.

If you do not see your country at checkout or have specific shipping concerns, please contact us at [Insert Email].

2. Processing Time

Originals and Limited Editions: Please allow 7–14 business days for handling, authentication, and careful packaging before dispatch.
Merchandise: Orders are typically processed and shipped within 3–5 business days.

Custom framing or special requests may extend handling time. You will be notified accordingly.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, the size and weight of the item, and your chosen delivery method.

Large artworks or international orders may incur higher shipping fees due to special handling and insurance.

4. Delivery Timeframes

Estimated delivery times (after dispatch):

Switzerland: 1–3 business days
Europe: 3–7 business days
International: 7–14 business days

Please note: these are estimated delivery times. Customs, local holidays, or other delays outside our control may affect the timeline.

5. Shipping Carriers & Insurance

We work with reputable shipping partners (e.g., Swiss Post, DHL, UPS, FedEx) and insure all high-value shipments to protect your investment during transit.

You will receive a tracking number once your order has been shipped.

6. Packaging

We use museum-grade, eco-conscious packaging materials to ensure that your artwork arrives in pristine condition. Every order is packed by hand and handled with the utmost care.

Originals and Limited Editions may be shipped flat or rolled in a secure tube, depending on the medium and framing option selected.

7. Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees.

Please check with your local customs office for more information.

8. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit:

Contact us at [Insert Email] within 5 business days
Provide photos of the damage (for physical items)
Keep all packaging materials

We will work with the shipping carrier to resolve the issue and, where possible, offer a replacement or refund.

9. Split Shipments

If your order contains multiple items (e.g., a Limited Edition print and a T-shirt), items may be shipped separately depending on logistics and packaging requirements.

You will receive tracking information for each parcel.

10. Questions?

For special shipping requests, large orders, or custom delivery arrangements, don’t hesitate to reach out to:

📧 [Insert Contact Email]
🌐 www.haverkate-art.com