FAQ | HAVERKATE

What is Haverkate-Art?

Haverkate-Art is the official platform for acquiring Haverkate’s works, including Originals, Limited Editions, and Merchandise—curated with care and delivered globally.

Is this an official store?

Yes. All pieces sold through this website come directly from the artist or are officially licensed and authenticated by Haverkate-Art.

Who is Haverkate?

Haverkate is a contemporary artist known for emotionally resonant, visually impactful pieces. His work explores the relationship between light, shadow, and human experience.

What’s the difference between Originals and Limited Editions?

Originals are one-of-a-kind, hand-signed works. Limited Editions are high-quality, numbered prints in small batches—also signed and accompanied by a Certificate of Authenticity.

Do the artworks come with a certificate?

Yes. All Originals and Limited Editions include a Certificate of Authenticity.

Are the artworks framed?

Some pieces are available with optional framing. Details are provided on each product page.

Can I commission a piece?

In select cases, yes. Please contact us to inquire about custom work or private commissions.

Where do you ship from?

All artworks are shipped from Switzerland.

Do you ship internationally?

Yes, we ship worldwide. Shipping options and costs are calculated at checkout.

How long does delivery take?

Switzerland: 1–3 business days Europe: 3–7 business days International: 7–14 business days Please allow extra time for Originals and Limited Editions due to careful packaging and handling.

Is my shipment insured?

Yes. All Originals and Limited Editions are shipped with insurance and tracking.

How is the artwork packaged?

We use museum-grade, eco-conscious packaging to ensure the safe and secure delivery of every piece.

Will I need to pay customs fees?

International customers may be subject to customs duties or import taxes. These fees are not included and must be paid by the recipient.

Can I return or cancel my order?

Originals and Limited Editions: All sales are final. Merchandise: Returns accepted within 14 days if unused and in original packaging.

What if my item is damaged during shipping?

Contact us within 5 business days with photos of the damage and packaging. We’ll work with you to resolve the issue quickly.

How do refunds work?

Approved refunds are processed back to your original payment method within 5–10 business days. For full details, visit our Refund Policy.

Is my personal data safe?

Absolutely. We use SSL encryption and comply with GDPR regulations. Please review our Privacy Policy and Cookie Policy for details.