Refund Policy

Last updated: 26.03.25

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At Haverkate-Art, we are committed to delivering exceptional art and design pieces with care and precision. Due to the nature and value of the artworks we sell, our refund policy is designed to balance your rights as a customer with the uniqueness of the items offered.

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1. General Policy

All sales of Originals and Limited Editions are final.

These works are produced in limited or single quantities, often hand-signed and/or accompanied by a certificate of authenticity. As such, we do not offer refunds, exchanges, or cancellations once the order has been placed and confirmed.

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2. Merchandise Refunds

We accept returns on non-art merchandise (e.g., clothing, design objects, accessories) within 14 days of delivery, provided that:

• The item is unused and in its original condition

• It is returned in its original packaging

• You notify us within the 14-day window

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

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3. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us at [Insert Email] within 5 business days of receiving your order

• Include a clear description and photographic evidence of the issue

• Keep all original packaging materials

We will assess the situation and offer, at our discretion:

• A repair (if applicable)

• A replacement (if available)

• A refund

Note: Damage caused during unpacking, mishandling, or improper display is not covered.

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4. Refunds (if applicable)

If a refund is approved:

• It will be processed to your original payment method within 5–10 business days

• You will receive an email confirmation once the refund has been issued

• Shipping costs (original and return) are non-refundable unless the item was sent in error or arrived damaged

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5. Custom or Commissioned Works

Custom commissions or made-to-order items are non-refundable once the production process has begun. We ensure that communication and visual references are clear before beginning any custom work.

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6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement

• Then contact your payment provider—it may take some time before your refund is officially posted

If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

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7. Return Address & Instructions

Once a return is approved, we will provide you with the proper return address and handling instructions. We strongly recommend using a trackable shipping service and shipping insurance for any returns.

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8. Questions?

We are here to assist with any concerns regarding your order:

📧 [Insert Contact Email]
🌐 www.haverkate-art.com